MailTemplate—Email productivity for OS X

MacTank

MacTank unveiled the first nationwide network of Macintosh experts to provide telephone based technical support for the Mac OS platform in 1999, a field in which its parent company, KP Technologies, began in 1997. MacTank technicians are drawn from luminary companies including Apple, CE, Adobe, NASA, Aladdin and Kinko’s, as well as Apple Solutions Experts, universities, and Apple Authorized Retailers. MacTank seeks to unify the service, support and communication between application developers, hardware manufacturers and every single user of the Mac OS platform.

Fetch Softworks

“I’ve heard nothing but good things from Fetch customers who’ve been helped by MacTank. MacTank has made it possible for Fetch Softworks to offer on-demand technical support without the complications and expense of setting up a dedicated help desk.”

- Jim Matthews, Fetchsoftworks.com

FedEx Kinko’s

“When I needed an IT solution for a Fortune 100 company that was not currently available within my organization I knew who to contact, Mactank.com. Their robust offerings, rapid response, and experienced team make most any client request straight forward and simple. I would recommend them to anyone.”

- John Kinsey, Digital Solutions Consultant, FedExKinkos.com

Our team

MacTank team members are drawn from the broad pool of power users, professionals, and developers who choose to work with the Mac OS platform because they love it. They bring a level of faith, dedication, and intuition to the OS and the applications that are designed to run on it. This allows our team members to train faster on new applications, adapt faster to new versions, and help faster when customers have trouble. They strive to impart a lasting knowledge of how the Mac OS functions to each and every customer they interact with, building confidence through understanding and self-sufficiency through practice.

MacTank is able to recruit from the entire body of Macintosh professionals, giving us the edge in maintaining a staff of the most qualified technicians. Candidates are carefully screened for knowledge of the Mac OS platform, and then trained to meet our high standards. Their expertise covers the wide range of hardware and software, thereby significantly diminishing traditional dependence on a multi-tiered support structure. Each team member functions as both first and second level support, quickly distinguishing system issues from application issues, then addressing and solving every problem regardless of complexity. Our team members are spread out across the United States, allowing MacTank to easily respond to the needs of our customers in every time zone.

ZipIt

“MacTank has been an absolutely invaluable asset to my business. I am the author of a Macintosh shareware utility. Customers and potential customers frequently write with questions concerning my product. Often, the answers to their questions relate more to the Mac OS generally than to my software in particular. MacTank’s employees field all the customer support questions I receive with extremely high standards of professionalism and expertise. They offer better customer support than I could for my own product! Their abilities go even beyond technical support: they also handle customer concerns regarding payment for the software. MacTank has ensured that my customers are happy customers.”

- Tom Brown, ZipIt, Maczipit.com

Stairways

“The staff of MacTank have been patient, diligent and responsive to all our customers, as well as being flexible and accommodating to our specifics - and have provided thorough records of activity. I highly recommend MacTank to any Macintosh vendor that wishes to outsource their support needs.”

- Andrew Tomazos, Producer, Interarchy.com

Tools

Numerous unique features enrich the communication stream between the customer and our team. Principle among them is our custom web enabled tool called the Customer Communication Manager or CCM. CCM manages all communication between the customer and team members. Matched to a powerful telephone and messaging system, powered by VirtualPBX.com, CCM creates a unified communication stream that is filtered through an intelligent queueing system to prioritize information based on vendor, product, previous history and source. This allows an organization to leverage information rapidly, and efficiently respond to every customer. This system keeps customers with complicated issues from having to repeat their history, and guarantees that any team member in any time zone can immediately start solving any customer’s problem.

Glass Bead Software

“MacTank took a major weight off our minds. Our present customers are getting the technical support they need at a fraction of the cost it would take us to do it in-house. Now we can focus on the art of sales and product development.

Not only has MacTank taken a major weight off our minds by providing top quality technical assistance to our users, they did everything we required to keep us informed about the needs of our customers.”

- Gaby King, Chief Financial Officer, Glassbead.com

MacConnect

“We’ve been using Mactank for our technical support needs for two years now and we have heard nothing but great things about them from our users. Their professional approach to the task at hand and willingness to work with the customer until the problem is solved puts them heads and shoulders above the rest. We would recommend Mactank to anyone looking for world class support.”

- Brendan McAlpine, VP of Operations, MacConnect.com

Experience

MacTank works like a think tank. By harnessing the knowledge and experience of all our team members along with a rapidly growing knowledge base we dramatically improve our efficiency and provide more accurate diagnosis and solutions. In conjunction with the Apple Developer Connection, MacTank has built and deployed turn-key customer service and help desk solutions for numerous Macintosh application developers. MacTank’s help desk solutions currently support many of the most widely used Internet applications on the Mac OS platform. For the end users of these applications we provide customer service as well as technical support. For the developers of these applications we helped facilitate the migration from the Classic Mac OS to the successful adoption of new products embracing the power of Mac OS X. MacTank has been providing customer service and technical support over the internet since 1999 - we are the premier choice for Macintosh based businesses looking for support as they grow.

Sportstech International

“We deal with customers from the professional and college sports world and they tend to be unreasonably demanding at times. MacTank understands that and provides our clients with a very professional level of support and training. Simply put: they answer when called, solve the problem while never belittling the user, and document every issue thoroughly.”

- Mike Willard, Sportstecinternational.com

Synergy

MacTank has created a passionate and experienced team from select Macintosh professionals across the country. This team has been joined with cutting edge communication tools and made available as a support structure for companies pursuing growth on the Mac OS platform. Our ability to provide an unparalleled level of service to your customers frees your team to focus on the innovative development that drives the growth of your business. MacTank seamlessly embraces your products putting our team of experts behind your brand and matching our passion with yours to deliver an unbeatable combination.